What to do
EBT card stolen or skimmed: what to do
Call your state's EBT line first, then change your PIN and ask for a new card. Here is the order, and how to protect the next card.
Do this now
- Call the EBT lineReport the card lost or stolen. The number is on the back of your card and on your state page.
- Change your PINDo it by phone or on your state's EBT website. Pick a PIN that is not your birthday.
- Ask for a new cardAnd ask your SNAP office, in writing, if stolen benefits can be replaced.
How cards get stolen
Skimming
A hidden device on a card reader copies the card. The USDA lists card skimming and card cloning among the scams that steal SNAP.
Fake messages
A text or post asks for your card number or PIN. Your state does not ask for them that way.
Chip cards
The USDA says it is working with states to roll out chip cards to prevent fraud.
EBT numbers by state
Find your state's EBT line, checked against two sources.
EBT phone numbersCommon questions
Will my stolen SNAP be replaced?
Ask your state SNAP office in writing. Federal rules on replacing stolen benefits have changed over time, and your state can tell you what applies to you.
Who do I call if my EBT card is stolen?
Your state's EBT customer service line, on the back of the card. Our list by state is on the EBT phone numbers page.
Sources: USDA, SNAP Fraud Prevention (page updated September 8, 2026); USDA, SNAP EBT (page updated February 9, 2026).
Independent guide. Not a government website. Not affiliated with USDA or any state agency. We do not take applications, and we never ask for your case number, card number or PIN. Amounts and rules can change: your state SNAP agency has the final word.